Q: I’m racing tomorrow and I haven’t applied for my license yet. How do I race?

A: You can race with a One Event Membership (OEM) that can be purchased for $25 on race day during registration. If you decide after the race you want to apply for a race license, you can use that $25 as a credit towards the purchase of a race license.

Q: I applied for a license but never received my card yet. 

A: License applications to receiving your license card takes on average 10 business days. Another reason not to leave it to the last minute! If you have not received your card after this time, email [email protected] and they will investigate.

Q: I applied for a license, my race is in two days and I haven’t received my card yet.

A: If you asked for a temporary license during registration, you would have been emailed a PDF file with your temporary license on it. It is valid for two weeks from date of issue. Please print this off and take it to the race with you. It will be a valid license for that race. If you never asked for the temporary license, email [email protected] and request one. It will be mailed out to you before the race. The earlier you ask this the better the chance of receiving your temporary license. Asking for it the morning of the race may leave you high and dry without one.

Q: Why is a race license more expensive than a General Membership. 

A: Racing, due to it’s inherent nature, has more risk involved than non-competitive cycling, hence the premiums for insurance are higher. 

Q: I’m totally confused on the membership application page and can’t get registered. Who should I contact.

A: Email [email protected] and they will be in contact to help you out with registration

Q: I can’t get my photo to upload onto the membership page for my race license. What do I do?

A: Email [email protected] with your photo and it will be looked after from there. Please ensure that your photo follows the standard passport photo format, otherwise, your application can’t be processed

Q: I chose the wrong age group, race category, wrong phone number, etc… when I registered. How do I fix it?

A: Email [email protected] and identify what was entered wrong. They will fix the error so your license will be printed correctly.

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